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Question Answer

Q1. What is a standard? (Answer in your own words).

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Q2. Visit the Standards Australia website http://standards.org.au and search for “User Documentation”. The search should return several standards. Pay particular attention to the “status” of each standard. Provide the name and title of one current standard.

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Q3. Regarding the status of a standard (question 2), explain the following status:

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Q4. Provide 4 aspects that describe the standard. For example, if the standard selected in question 2 was ISO/IEC 26514:2008 (which is not current), 2 aspects that describe this standard as per the standard organisation’s website https://www.iso.org/standard/43073.html are:
  • 1. Provides requirements for the design and development of software user documentation as part of the life cycle processes.
  • 2. It defines the documentation process from the viewpoint of the documentation developer.
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Q5. Place the following characteristic against what best describes it in the table below:
  • Accessible
  • Accurate
  • Clear
  • Complete
  • Concise
  • Correct
  • Accessible
  • Accurate
  • Clear
  • Complete
  • Concise
  • Correct
    		•
    Q6. What are the benefits of converting an existing printable user document into a web-based user document? Provide at least 3 benefits.

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    Q7. In the context of user documentation, explain the difference between user templates and style guides.

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    Q8.User documentation is entirely different from Technical user documentation. Whereas user documentation is created for end-users on using a product, technical documentation is created for experts who directly work on the software or the technical part of a product. Provide a minimum of 4 technical documentation features.

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